nk44 Privacy Policy

1. Introduction

nk44 ("we", "platform" or "nk44") is an online gambling platform operating under international licensing and providing services to adult players in Malaysia. This Privacy Policy explains how we handle the personal information you provide to us when registering an account, making deposits or withdrawals, contacting customer support, or using any services available on the nk44 website.

By registering an account and using nk44 services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to close your account.

This Privacy Policy should be read together with the nk44 Terms & Conditions, which form the complete agreement between you and us as the platform operator.

2. Information We Collect

nk44 collects your personal information through various means when you interact with our platform. The categories of information we collect are as follows:

2.1 Account Registration Information

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification (members must be 21 years of age or older)
• Active mobile phone number
• Valid email address
• Username and password (stored in encrypted form)
• Nationality and state of residence

2.2 Identity Verification Information (KYC)

As part of the Know Your Customer (Know Your Customer, KYC) process, we may require the following documents:

• Copy of identity card (MyKad) front and back
• Supporting address documents such as a recent utility bill or bank statement
• A selfie photo for facial verification for anti-fraud purposes

2.3 Financial Information

When you make a deposit or withdrawal, we collect details related to that transaction. This includes the payment method used (Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrencies such as USDT, BTC and ETH), transaction amount, date and time, and transaction reference number. We do not store credit card or debit card numbers directly in our system.

2.4 Technical and Usage Data

• IP address and location information based on IP
• Device type, operating system and web browser used
• Access log data including pages visited and session duration
• Betting records, game history and account usage patterns

3. How We Use Your Data

The information we collect is used solely for legitimate purposes related to operating the nk44 platform. The following are the main purposes for which that data is used:

• Account management — to create, maintain and secure your account at nk44.
• Financial transaction processing — to process deposits from RM30 and withdrawals from RM100 with processing times of between 10 and 45 minutes.
• Identity verification — to comply with KYC requirements and prevent fraud, money laundering and financing of illegal activities.
• Customer service — to provide 24/7 support via live chat and email in Bahasa Melayu and English.
• Platform security — to detect and prevent unauthorised access, fraud and suspicious activity.
• Service improvement — to analyse usage patterns and improve the user experience on the platform.
• Important communications — to send account-related notices, policy changes and promotional information you have agreed to receive.
• Legal compliance — to fulfil reporting obligations set by regulatory bodies in relation to our international licensing.

4. Disclosure to Third Parties

nk44 does not sell, rent or disclose your personal information to third parties for commercial purposes without your consent. However, in certain situations, we may need to share the necessary information with the following parties:

4.1 Service Providers

We work with trusted technical service providers, including payment processors, cloud infrastructure providers, identity verification services and gaming platform providers. These parties are only permitted to use your data for the purposes specified in their service agreements with nk44 and are subject to strict confidentiality obligations.

4.2 Legal Requirements

nk44 may be required to disclose members' personal information when compelled by law, court order, warrant or lawful direction from a competent authority. In such situations, we will disclose only the minimum information required.

4.3 Business Transfers

In the event of any merger, acquisition or transfer of business assets, members' personal information may be included among the assets transferred. We will notify members via a clear notice before any such transfer takes effect.

5. Data Security

nk44 consistently invests in cybersecurity infrastructure to ensure members' personal information is protected from unauthorised access, data loss or security breaches. The measures we implement include:

• Data encryption during transmission using TLS 1.3 protocol
• Data encryption at rest for sensitive information
• Intrusion detection systems and real-time threat monitoring
• Periodic penetration testing
• Two-factor authentication (2FA) for internal administrative access
• Regular data backups with tested recovery procedures
• Cybersecurity awareness training for all staff

While we take reasonable steps to protect your data, no digital system can guarantee absolute security. You are also responsible for keeping your account password secure and not sharing your login details with others.

6. Cookies and Tracking Technologies

The nk44 website uses cookies and similar tracking technologies to improve functionality and the user experience. The types of cookies we use are as follows:

• Essential cookies — required for basic website functions such as login sessions and cart management. These cannot be disabled.
• Analytics cookies — used to analyse how members interact with the platform for service improvement purposes.
• Preference cookies — store your chosen settings such as language and display layout.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the nk44 website.

7. Data Retention

nk44 retains your personal information for as long as your account is active or for the period required to fulfil the purposes stated in this policy. Our data retention periods are as follows:

• Active account data — retained for the duration your account remains active and in use.
• Closed account data — retained for the period required by legal compliance obligations and our international licensing regulations after the account is closed.
• Financial transaction records — retained for the minimum period required by applicable anti-money laundering laws.
• Customer support communication logs — retained for the period required for dispute resolution and service improvement.

After the retention period ends, your data will be securely deleted or anonymised in accordance with our internal procedures.

8. Your Rights

As a nk44 member, you have certain rights regarding your personal information. These rights include:

• Right of access — you have the right to request a copy of the personal information we hold about you.
• Right of rectification — you may request that we correct any information that is inaccurate or incomplete.
• Right of erasure — in certain circumstances, you may request that we delete your personal information, subject to our legal obligations.
• Right to restrict processing — you may request that we limit how we use your data in certain situations.
• Right to object — you may object to the processing of your data for specific purposes such as direct marketing.
• Right to data portability — you may request to receive your data in a machine-readable format.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable time and provide a written response.

9. Minors and Minimum Age

nk44 services are strictly for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.

Every account registration requires age verification through a valid identification document. If we find that a member has provided false information regarding their age during registration, the account will be suspended immediately and the case will be referred to the relevant authorities if necessary.

Parents or guardians who suspect that their child or ward who is underage has registered an account at nk44 are encouraged to contact us immediately through our support channels so that prompt action can be taken.

10. Changes to This Privacy Policy

nk44 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. When material changes occur, we will:

• Update the "Effective" date at the top of this document.
• Display a clear notice on the platform's main page for a reasonable period.
• Send an email to all active members informing them of significant changes.

Your continued use of the nk44 platform after the effective date of the new version of this Privacy Policy is considered your acceptance of those changes. We encourage you to review this page periodically to stay informed of how we handle your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information by nk44, please contact our team through the following channels:

• 24/7 Live Chat — available in Malay and English via the live chat button on the nk44 website.
• Email — [email protected]

Our customer support team operates around the clock, 24 hours a day, 7 days a week, and will endeavour to respond to your privacy enquiries in a timely manner.